The importance of CS & Account Managers alignment. 
We discuss the advantages of a better co-operation between CS and Account managers, and what it allows us as a company
Zoom In Tag: Sales
What makes a good discovery call?
We discuss best practices for optimizing your discovery calls – from finding the most relevant leads, to asking the right questions
From a new customer to a happy customer
Collaboration between customer success and consulting to ensure happy customers.
Land and Expand Sales Teams
How to grow your accounts from small teams to company-wide implementations.
Managing job crafting
More and more, we’re becoming comfortable switching career paths, and like any new practice, there’s a name for it: job crafting. How to do it right?
Rethinking Incentives for Sales Reps
Commissions are an inseparable part of a salesperson’s job. Is that so?
SFS Talks: Aligning the Product & client-facing teams
We share the process of creating the new role of Product Alignment, and discuss how to create better communication between the Product and the client facing teams.
Guests: Leah Bauman and Nir Goldstein.
Recap: Customer-Centric
In our 3rd Recap, we dive into two actionable ways of being Customer-centric.
Tips from Jeff Bezos
A document released by Jeff Bezos to Amazon shareholders in 2016 has become one of the most quoted and recognized in the business world and it presents a rather interesting principle that he claims is behind Amazon’s tremendous success. Bezos divides the world’s companies into two types: Day 1 companies and Day 2 companies. Companies …
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Why no commission has worked for monday.com, and me
Wait. Did you say no commission? It was mid-2019 and I was considering my next move. I’ve been in the tech startup space for a while — building out businesses, teams, and individuals. I (thought I) knew what I was looking for: a strong commission plan or at least one that had the flexibility to …
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